Not happy with your purchase?
Please contact [email protected]
We are more than happy to fix any issues you may have.
Order Modifications or Cancellation
After your order has been placed, you have 24 hours to contact [email protected]
and request order modifications, change of address, or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.
Purchase Not Eligible for Return:
-Final sale item(s) is not eligible for return or exchange.
-Swimwear is not eligible for return or exchange.
Swimwear can only be returned/exchanged if it is defective/damaged or wrong item.
-You must email us a picture showing the problem/defect when you submitting the return/exchange request.
Damaged/ Incorrect Order
We try our best to ensure product quality and accuracy, but sometimes mistakes happen and we sincerely apologize in advance if/ when it happens. If either of these rare occurrences happens to you, please take a clear photo of the item(s) and email it to us, along with your order number to [email protected]
Once we receive your email and verify the issue, we will get a replacement sent to you right away.
Order Not Received
If your item has not arrived within 30 days (45 days for international) after you placed your order, please contact STORE EMAIL ADDRESS and we will promptly take care of you.
Shipping times can be longer for certain countries such as Canada, Australia and UK, for example. We are currently working on providing quicker shipping times for all of our customers, worldwide, but we do not have an estimated date for when that will be active.
IMPORTANT: Unfortunately, we cannot be responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after ordering. Costs to reship the package will be invoiced to the customer.
We are also not responsible for failed deliveries due to the addressee not being home during the time of delivery.
Please note, there are no refunds or cancellations 24 hours after your order was placed.
If your order with us doesn’t arrive at the correct shipping address provided to us and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs or we will gladly replace the item for you.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Exchange or Return for a Refund
The products can be returned within 30 days after they have been received.A new product may be exchanged for another product or returned for a refund. To be eligible，please make sure that.
-The product is in its original packaging
-The product isn‘t used or damaged Products that do not meet these criteria will not be considered for return.
To return the products，please submit items change request to customer service＠shoretrack.com.